Return And Refunds Policy

You have the right to withdraw your purchase within 30 days of receiving the goods without giving any reason. This withdrawal period begins as soon as you or a third party designated by you (other than the carrier) has taken possession of the items. 30-Day Change of Mind Returns

You may return your order for any reason within 30 days of receiving the item.

Conditions:

  • Item must be unused and in original packaging
  • Must include proof of purchase
  • Buyer is responsible for return shipping costs
  • Only trackable shipping methods may be used
  • Start a return by emailing: info@luxairbrush.com
 Non-Returnable Items

The following items cannot be returned:

  • Used or opened personal care products
  • Gift cards
How to Return an Item
  1. Stop using the product (if you’ve decided to return it).
  2. Repack the item in original packaging.
  3. Ship using a trackable courier only.
  4. Keep packaging clean, dry, and secure.
  5. Email us at info@luxairbrush.com with:
  • Tracking number
  • Courier name
  • Order number
Cancellation Policy

Orders may be cancelled within 48 hours of purchase. If your order has already shipped, it cannot be cancelled and must be returned after delivery. need help email us: info@luxairbrush.com

Faulty or Damaged Items

If you receive an item that is damaged, faulty, or incorrect, we will:

  • Cover the cost of return shipping
  • Offer a replacement or full refund

Please include photo or video evidence when you contact us: info@luxairbrush.com

Refunds

Once we receive and inspect your return:

  • We’ll notify you via email
  • If approved, refunds will be issued to your original payment method within 7-10 business days
Late or Missing Refunds?

If you haven’t received your refund:

  1. Check your bank account or PayPal
  2. Contact your card provider (processing times may vary)
  3. Still no luck? Reach out to us: info@luxairbrush.com
Exchanges

We replace items only if they’re defective or damaged.
To request an exchange, email us with your order number and issue: info@luxairbrush.com

Store Contact Information

Business Name: Lux Airbrush
Address: 56 Victoria Road, North Parramatta, NSW 2151, Australia
Email: info@luxairbrush.com
Phone: +61 485 978 985